A large part of the Department of Insurance and Securities Regulation's mission is to protect the interest of consumers with objective, accurate, and useful information to assist them with intelligent insurance decisions. The Consumer and Professional Services Division investigates and responds within 45 days to requests from consumers for assistance in resolving disputes, including claim denial, misrepresentation, or policy cancellations. For further assistance, please contact the Manager of Consumer Services at (202) 727-8000.

To file an insurance complaint online:

    1)    Select Insurance Complaint Form and complete all of the fields.
    2)    Select the Submit button to automatically file the form.

To file a hard copy insurance complaint:

    1)    Select the Insurance Complaint Form and complete all of the fields.
    2)    Select the View Form button to check the form for accuracy.
    3)    Select the Print icon from the View Form preview window to print a hard copy.
    4)    File by fax at (202) 535-1197, or mail to:

Department of Insurance and Securities Regulation
810 First Street, NE, Suite 701
Washington, DC 20002
Attention: Consumer Services Division

• Insurance Complaint Form